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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6591
Experience:  Computer Software Specialist for more than 10 years
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Customer Question

hello
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Byron replied 1 year ago.
Howdy! My name is***** can I assist you?
Customer: replied 1 year ago.
Hi Byron
Expert:  Byron replied 1 year ago.
Hello. What can I do for you?
Customer: replied 1 year ago.
I would like to apply formulas words, in my case song titlesI have to do royalties spreadsheets for various songwrites
Customer: replied 1 year ago.
*apply formulas to song titles
Customer: replied 1 year ago.
*songwriters
Expert:  Byron replied 1 year ago.
I see. I'm not a spreadsheet kinda guy. I'll open your question up to the other experts.I'm sure there's one here who can help out with that.
Customer: replied 1 year ago.
Thanks
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.Can I remotely access your computer so that I can directly check your spreadsheet formula requirements?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
Sure
Customer: replied 1 year ago.
Are you there?
Expert:  Jess M. replied 1 year ago.
Yes, I am still here. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=05c5d77f-fdcc-4ff0-afe2-c25b5dcee7412. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
I'm on a mac
Expert:  Jess M. replied 1 year ago.
Oh ok. Since you are on a Mac, please follow the steps below to join me in the remote session.1. Please click on this link:https://join.me/2. In that page, please click on the orange "Start meeting" button3. Then download the remote tool when prompted.4. After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.5. Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
Can you see my screen yet?
Expert:  Jess M. replied 1 year ago.
No, please share your screen and then give me the 9-digit code that you see on the small JoinMe window.
Customer: replied 1 year ago.
***********
Customer: replied 1 year ago.
correction 235-869-885
Expert:  Jess M. replied 1 year ago.
Connecting now
Expert:  Jess M. replied 1 year ago.
Hi,Thank you for your patience. You're issues were resolved through Secure Remote Assistance.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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