How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Systems Expert
Category: Microsoft Office
Satisfied Customers: 9303
Experience:  13+ years experience
Type Your Microsoft Office Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Dear Tech, would you please help me to stop these charges

Customer Question

Dear Tech,
would you please help me to stop these charges that is benign made on my credit card overtime I pull up Skype. My credit card is been charged when Skype pop up and I try to close the window. My credit card is in my microsoft account of Microsoft Office. Please help me to retrieve my money back. It charge 10.00 more than 3 times and 18.00 twice. My email address is ******************** and my home number is *** *** **** and *** *** ****. Please call me and help me retrieve my money back.
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  Russell H. replied 6 months ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. I think that the best thing you can do about these charges (regardless of who is making them) is to contact your bank or credit card issuer about them, with the details of each charge before you when you make the call. The bank or credit card issuer can get the charges reversed, hopefully, and your money restored. Being charged when you open Skype sounds odd. 1: if you don't use Skype at all, then go to your list of programs and Uninstall Skype in that case. 2: it may be that, if you do use Skype, you are being charged automatically as part of 'Auto-Recharge' in Skype Credit. If this feature is enabled, periodically when your balance with Skype Credit falls below a certain amount, your Skype Credit will be topped off with another charge. To stop this, Cancel Auto-Recharge: 3: or perhaps, each or any charge may be just plain fraudulent.If your card is a credit card, you are not liable for the transaction in any way. All major credit card companies have policies that protect you against this kind of fraud.If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions.In which case, contacting your bank or credit card issuer (as I recommended previously) is the right thing to do. If this answers your question, please rate my answer. And if you need any further advice, please let me know. Thanks.