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What envelope template are you using? Or, did you click envelopes, and then click add to document?
Id suggest clicking file, new, Then in the search box type in envelope red design
And you should see the envelope red design template. Using that, will show just the envelope on screen. and it will be a template you can open and use again and again. There are of course other envelope templates you can choose from if you shorten your search to just envelope.
And honestly, publisher is a solid program included in the office 2013 suite , where you can print out envelopes with a bit more flair and style, if desired.
The short version. Youre better off using an envelope template, then the envelope button.
If you have further questions, let me know.
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Ive sent an offer for remote support, that will allow me to connect to your computer from here and check the settings on your word program.. This is something I should be able to connect and work through in a short time frame.