Good morning! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. I will need to ask a couple of questions in order to provide the best possible assistance. What version of OSX do you have? If you aren't sure, from the Apple () menu, choose About This Mac. Your version of OS X appears directly below “OS X”. Also what version of Word do you have? Is it Office 2011 for MAC or Office 365 for MAC or something else?
Thank you for that information. By default, autosave is turned on in Word for Mac. I am going to provide instructions for retrieving a previous version of a document using the autosave feature.
Browse, restore, duplicate, and delete versions
Explicitly save a version
Choose File > “Save.”
To save the document using a different filename, location, or format, press the Option key and choose File > “Save As.”
Revert a document to the last opened version
Choose File > Revert To, then choose Last Opened, Last Saved, or Previous Save.
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Thank you for that information. Let's go about it a different way.
Choose File→Open from the menu bar.
Type AutoRecover or type a keyword or phrase in the Spotlight Search box in the top-right corner of the Open dialog.
Double-click the most recently saved AutoRecover file, or select the file and click Open. If you did a keyword or phrase search, use the Last Opened information to help you choose a likely file to open.
If the file you want is grayed-out, choose All Files in the Enable pop-up menu, which allows you to open any file type.
If this doesn't work, let's make sure that the autosave feature is turned on.
Choose Word→Preferences→Save from the menu bar.
Word’s Save preferences are displayed.
Change the number of minutes in the Save AutoRecover Info Every:[X] Minutes setting.
The default is 10 minutes. Entering a lower number saves more often, but you may notice Word is more sluggish when it saves so often. Entering a higher number may make Word perform better, but you may lose more changes if a power outage or computer crash occurs.
You can deselect this check box if you don’t want Word to save an AutoRecover file. You might do this for extremely large documents that take a long time to save. Of course, if you experience a power outage or computer crash, you will lose all your changes since the last time you manually saved the file.
You don’t need to select the Always Create Backup Copy check box. With AutoRecover and Time Machine, the bases are covered. The option is there only for backward compatibility.
Click OK when you're finished.
Please let me know what you find.
I'm sorry that we're having trouble. If you'd like, I can offer the Premium Services of a Remote Desktop Connection. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, but need more help, we can continue here.
I have a slightly different version of Office (Office 365 for MAC) and a slightly newer OS (10.11.4) but the instructions that I am providing are supposed to Work for Office 2011. Perhaps if I can actually see the screen it I can find the file for you. If I can't, don't worry. Our work is guaranteed. You can ask for a full refund.
I will contact customer service on your behalf. Have a great day!