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Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have windows 8.1 and office 2010. Microsoft word is locked

Customer Question

I have windows 8.1 and office 2010. Microsoft word is locked up. Documents open, but I cannot open a new sheet. a box appears that says something is wrong with Normal.dotm. and asks if I want to install a new Normal.dotm. but whether I click on yes or no, nothing happens and the box remains on the screen no matter what else I do. what is Normal.dotm and how do I resolve the problem?
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 10 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.