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SladeV
SladeV, Computer Repairer
Category: Microsoft Office
Satisfied Customers: 39
Experience:  Attended college for computer networking an repair
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Microsoft 10 After downloading al my documents are missing,

Customer Question

Microsoft 10 After downloading al my documents are missing, also favorites from web page Years of work
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Shefin replied 11 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 11 months ago.
Expert:  Shefin replied 11 months ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=20e96a82-b96d-446d-a800-dad8f0dce6bd

Thank you.

S H E F I N

Expert:  Shefin replied 11 months ago.

Hi,

I apologize that I have lost the connection. have you tried logging in using a different account, or using your Hotmail/Live/outlook email address?

Thank you.

S H E F I N

Expert:  flopcat98 replied 11 months ago.

there is a section on the hard drive that stores all of your old information

i dont remember exactly how to get in there but if you right click on the drive in my computer

it should be under properties somewhere

there is a section that shows other sections of the drive

in there you will find the old copy of the drive and you can go to

users/ your name / my documents and find all of your stuff.

you can also search it for favorites.html to find your favorites list and import that

I can do it for you through remote access pretty easily.

Expert:  SladeV replied 11 months ago.

My name is***** will help you too the best of my ability. MS warns against not backing up your files cause, of a flaw with the update. This is typical, since there are still bugs that have not been worked out till likely the first Service Pack. What you can do is download a application called Recuva and run it. Windows.old does not store old documents it stores old Windows.sys Files that were needed for Windows 7, so they will not be there.

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