Hello. My name is***** will be providing an answer to your question today
Thank you very much for giving us an opportunity to help you.
I really think the best way to help you is with a Remote Session. Due to the complexity of the issue you are describing, it would take a lengthy series of back and forth to troubleshoot your issue. It is an additional charge, but it is VERY worth it. Because it usually resolves the issue very quickly, and offers an opportunity to see how an expert interacts with a PC, lending to a small learning experience.
I will connect to your computer, and fix the issue while you watch, if you accept my proposal for remote tech support. OR if you like to fix it your self let start if you send me this info on your machine. Do you have 32bit or 64bit Waiting your feedback
Hello please note I waiting for your feedback to help you. Came back to this page and we can fix your problem.http://professional.justanswer.com/chat/index/5af3e13a1e684ec9bb9d0f90fd84a309