I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
Yes, that is true.
At first the deposit is $5. Once I picked up the question, the rest of the initially agreed upon charge of $36 was charged. You may see a couple hundred complaints online, but you will see millions of happy customers.
That is how it works. You are always eligible for a refund. Do you want the refund?
You are asking about cost. I am just here to help. I will opt out and allow another to help. I will not be yelled at.
Good evening! My name is ***** ***** I am a Microsoft Certified Technology Specialist. I know you've experienced some frustration regarding this issue and our response to it, but I have some ideas about how to troubleshoot this issue and would be pleased to work with you if you're still interested?
There are a couple of things that can cause this problem to happen, one of the most common being a recent uninstallation of the Google Chrome web browser. To rule that out: have you recently uninstalled Chrome?
If so, no problem...it's fairly simple to fix. Just let me know, and we'll start there!
(P.S. I'll be ducking in and out of here for the next hour or two -- getting my little ones a bath and to bed. If you send me a message and I don't respond right away, please know that's why. However, I'm very interested in helping you get this resolved and will receive any messages you send me, as well as will respond ASAP.)