Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please let me know the make and model number of your printer and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
Are you able to print other documents and emails?
Can I access your computer remotely and check the issue?
S H E F I N
Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Have you tried logging in to the website using Internet explorer and try printing?
Please let me know if the issue persists, so that I can assist you further.