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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 4916
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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My win.10 won't print my paystub when I access my company's

Customer Question

my win.10 won't print my paystub when I access my company's system. I had no issues with win.8, it prints (win10) everything else fine. it opens in document viewer. thanks, mel
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the make and model number of your printer and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 8 months ago.
HP 6520 and USB
Expert:  Shefin replied 8 months ago.

Hi,

Are you able to print other documents and emails?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 8 months ago.
to both questions, Mel
Expert:  Shefin replied 8 months ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=93e55b07-53a2-4258-b9b8-f004809aff72

Thank you.

S H E F I N

Expert:  Shefin replied 8 months ago.

Hi,

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Expert:  Shefin replied 8 months ago.

Hi,

Have you tried logging in to the website using Internet explorer and try printing?

Please let me know if the issue persists, so that I can assist you further.

Thank you.

S H E F I N

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