I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
I am here to help with a Mac problem. I am not here to help with a Microsoft problem.
Thank you. If you can give me some more information regarding your problem, I could help more. All I know is that you cannot upload a JPEG photo somewhere.
Your answer to me asking for more information is that you cannot give it to me.