Hi there and welcome
Did you program this database yourself? Or this is one programmed by someone else?
And is it happening on all reports or only one in particular?
Please let me know.
ok, I have made the request for the screen sharing as this is an additional service, please accept it and I can connect, else we continue here.
Correct, its an optional service else we continue here.
ok, when you get the message it will provide you the option to debug.
Click this please and when you do it will highlight a line of code.
Tell me what that line of code is please
Can you attach the file here and the report name that gives the error please
thats a word document...
I need the actual Access database
you need to first accept the offer, its an additional service.
No problem though many times cheaper then having a programmer onsite checking it, but without seeing the database either by you providing it or accepting the additional services so I can connect to your computer, I cannot help you, and checking tables and queries without knowing anything about the database does not help. Its a code issue, not tables or queries.
I will have to opt out and stop working with you as I cannot fix this without seeing it.
You do not need to do anything, when another expert takes up your case, you will be notified.
Sorry but not really understanding your message. You indicated you do not want the remote service and now you wish for it?
yes I can fix it after getting remote access.
you can then get a refund
You need to Accept the offer
It is here on the screen, I can only send it once, but it is here on the screen
ok, may have been when you declined it before, but I had 2 customers in the meantime accept it so it is working
You will have to contact customer service on
And they can manually process it for you
I cannot sorry as I sent it already and it is not allowing a resend.
Check for the request in your emails please
ok, I am just an engineer, the only way to resolve this is via customer service sorry
you can also email them on***@******.***
No sorry, it needs to be accepted before I proceed. Site Policy.
no sorry, only the number I gave you
Let me know when they respond please
ok, I have no contact with them so cannot say sorry
ok, please post the question for the same value amount using this link indicating FOR RICHIEME ONLY
I can then close this one for a refund
Use this link
In the ask a question box
yes but as luck will have it it went to the wrong category so I have to get it moved before replying
Organizing this now for you
I cannot say, I have requested they do this, so am waiting for them
no sorry, once I can I will reply on that question