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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 16050
Experience:  Microsoft Office expert
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I am trying to print a file using microsoft publisher (both

Customer Question

I am trying to print a file using microsoft publisher (both 2010 and 2016) I am printing to a Konica BizHub C6000 with a fiery driver. Every time I try to print publisher crashes.......but it will print with out issues to every other program.
Submitted: 9 months ago.
Category: Microsoft Office
Expert:  Josh replied 9 months ago.

Hi,

Just to confirm -- Publisher is the only program that crashes when printing? Does Publisher work fine until you try to print?

Customer: replied 9 months ago.
works great and prints fine to my 4 other printers
Expert:  Josh replied 9 months ago.

Interesting -- So, Publisher on that computer will print to other printers fine but when you select the Bizhub, it will freeze? Did it always do this or did it work at one point?

Customer: replied 9 months ago.
Publisher has never worked on this printer so I always saveed a pdf then printed it......But now I have a job that requires me to use publisher
Expert:  Josh replied 9 months ago.

Do you get an error message with the crash?

Expert:  Josh replied 9 months ago.

Are you able to print to that printer from a different program on that computer?

Customer: replied 9 months ago.
it says publisher has stopped working......we print to it all day using other programs
Expert:  Josh replied 9 months ago.

It is very uncommon to have the issue be that specific to a program and printer but works outside of that exact scenario.

Try downloading and installing this HotFix to see if it fixes the issue..

Click here: https://support.microsoft.com/en-us/kb/2204025

Customer: replied 9 months ago.
That didnt help
Expert:  Josh replied 9 months ago.

Have you tried removing the fiery driver?

Customer: replied 9 months ago.
Not sure that it will print whith out it and dont know how to by pass
Expert:  Josh replied 9 months ago.

You can download a driver from their own website here: http://www.konicaminolta.eu/en/business-solutions/products/production-printing/discontinued-products/colour/bizhub-press-c6000-c7000-p/downloads.html

I would recommend uninstalling the fiery driver and using the driver from the website above.