I'm sorry about the issue. Do you remember if you had a Microsoft account?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Have you tried signing in your Microsoft account at the website below, and check?
Please let me know. Thank you.
I'm sorry. Is there any problem? We guarantee our service, so don't worry. Please let me know. Thank you.
I'm sorry; I'm not sure why you said that. In order to check if Metlife had given you the full license, you need to check if you had a Microsoft account previously or not. I'm sorry; troubleshooting takes time. But we guarantee our service, so you don't have to worry about anything. Thank you.
Hello. my name is Dustin.
before we close and cancel this question, I am certain I can help you reinstall office.
Would you like me to connect to your computer and reinstall office and get it registered, or do you just want to cancel?
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.