How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I have several issues which need support. 1. Outlook 2007: a

Customer Question

I have several issues which need support.
1. Outlook 2007: for over a wk send/receive has been taking an inordinate amount of time to download my email. Several hours or overnight w/o completing or acquiring the emails.
Contacted my mail server ( We checked and all settings are correct. Suggested talking to my Internet provider Fairpoint. Same answer. Could not find any problems with settings or service. They suggested contacting Microsoft support to see if their is a conflict. I have a desktop computer running Windows 10 with Microsoft Office 2007. I have a Surface Pro 2 running running Windows 10 with Microsoft Office 2013. I suspect there might be an issue caused by a recent update.
Can you help?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Related Microsoft Office Questions