Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8 or 10?
Are you unable to open Excel from the Start menu to load a blank workbook? If you have not tried it, please do the following:
Please let me know your results by replying to me here so that I can help you further.