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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I am using the new 10 program and downloaded Microsoft

Customer Question

Hi ... I am using the new 10 program and downloaded Microsoft office inc Excel & Word and whenever I try to open the program it comes up with a box stating mocrosoft has stopped working no command path or words to that effect. Have I failed to download properly.
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Martin replied 11 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

If you are referring to Windows 10 then you may need to re-install Office for it to work properly, Office is known to have issues after the upgrade.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 11 months ago.
I am using Windows 10. Should I try reinstalling Office before progressing any further with you .. it may fix the prroblem
Expert:  Martin replied 11 months ago.

Yes, please do that - let me know what happens.

Thanks!

Expert:  Martin replied 11 months ago.

How's that going?