How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 4929
Experience:  Working as Tech support specialist with a world famous computer manufacturer
15907069
Type Your Microsoft Office Question Here...
Shefin is online now
A new question is answered every 9 seconds

I had a new hard drive installed. Office 2007 was installed

Customer Question

I had a new hard drive installed. Office 2007 was installed on my Dell laptop prior. It is now missing. Is there a way I can reinstall it so that I have access to Word, Excel and PP?
Everything else was recovered.
Help!
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Shefin replied 10 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Do you have the product key for Office? if you have the product key, we will try downloading and installing it.

Thank you.

S H E F I N

Customer: replied 10 months ago.
That's my problem office was installed between 5 and 7 years ago. I no longer have the product key. My question is how do I go about getting the software back . I would have been able to download it myself if I had the key.
Customer: replied 10 months ago.
Sheflin, is there anything you can do to assist me in this matter?
Expert:  Shefin replied 10 months ago.

Hi,

Since it is more than five years, it will be difficult to get the key back. Please go to the link below, click Product Keys in your Account page to see the product keys for your downloadable software. In addition to viewing your product keys, you have the option to review your order details and download software from this page.

http://microsoftstore.com/account

If you are not able to get the key in your Account, you may try contacting Microsoft in order to get the product key. Check the contact information from the link below.

https://support.microsoft.com/en-us/kb/2279109

Thank you.

S H E F I N

Customer: replied 10 months ago.
I don't feel you were able to address my concern, please do not charge my credit card.
Expert:  Shefin replied 10 months ago.

Hi,

If you have charged, please contact our customer support to get a refund.

http://ww2.justanswer.com/help

Thank you.

S H E F I N