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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have no sound on hp laptop. i t the resore to default

Customer Question

i have no sound on hp laptop. i hit the resore to default
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What's the model of your HP laptop?

Was there any change recently to your laptop that may have caused this issue?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
hp 15, no i just hit restore in the mixer mode,8
Expert:  Viet -MS Office Tech replied 10 months ago.

Thank you. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
Expert:  Viet -MS Office Tech replied 10 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=93a1c448-6a73-4a77-9f1b-e7153ba321ec

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 10 months ago.
My screen is off, but the computer is on
Expert:  Viet -MS Office Tech replied 10 months ago.

1. On the computer, click on the website below in order to connect remotely with me:

http://tinyurl.com/zdvwc29

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Expert:  Viet -MS Office Tech replied 10 months ago.

It looks like you are away. When you are available, please reply back to continue; we guarantee our service. Thank you.