Hello, my name is ***** ***** I'll try to assist you with this. Could you confirm which version of the Publisher you are running? You need to make sure that when you save the document, you don't save it as a 'template', as if you do, this template will then be a starting point from which you'll be working in the future.
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.