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caraleneK
caraleneK, Office Engineer
Category: Microsoft Office
Satisfied Customers: 654
Experience:  Office assisters to you
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Trying to upgrade Windows 8.1 to Windows 10 but it's stays

Customer Question

Trying to upgrade Windows 8.1 to Windows 10 but it's stays stuck on "getting a few things ready." What should I do?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

At what point in the install did you get to.. Had the computer already restarted and started to install windows 10?

Or, are you still inside your windows 8 desktop screen and it hasnt restarted yet?

Customer: replied 1 year ago.
Just starting to install windows 10.
Expert:  Dustin replied 1 year ago.

Did the computer already restart?

Or it hasnt restarted yet?

Customer: replied 1 year ago.
I'm not online; got disconnected
Expert:  Dustin replied 1 year ago.

My apologies for the delay in getting back to you.

I tried to accept your phone call request and it told me that the payment was declined. Has customer service called you or contacted you to try and correct the payment issues?

And did you still want phone support?

Customer: replied 1 year ago.
This is too difficult. I'll try another approach.
Expert:  caraleneK replied 1 year ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you.. I am so sorry you have problems if you like I can log on to this machine and install windows 10 for you.

Waiting your feedback .

Customer: replied 1 year ago.
I've completed the update.
Expert:  caraleneK replied 1 year ago.

Thanks for your update can you see your data?? Do you need more help from me???

Expert:  caraleneK replied 1 year ago.

If this solution worked for you then please don't forget to rate my answer so I am paid for my time

Expert:  caraleneK replied 1 year ago.

Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.

Customer: replied 1 year ago.
I resolved the problem before got back to me. Thanks anyway. No need for any more text messages.
Expert:  caraleneK replied 1 year ago.

okay thanks take care