I'm sorry about the issue. Do you remember if you had purchased Microsoft Office previously? And did you get a product key previously?
Did you purchase Microsoft Office online or in-store previously?
What is the version of the Microsoft Office?
Does the Dell laptop have Windows 7 or 8 or 10, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Did you purchase both the computer and the Microsoft Office software (not just the computer)?
Usually, Microsoft Office only comes pre-installed with a trial version; you would have to purchase Microsoft Office license.
Do you still have the purchase receipt and/or order confirmation?
Do you remember if they gave you a Microsoft Office product key previously or not?
Please let me know. Thank you.
Sorry, then you would have to purchase a new Microsoft Office. Or I can provide you an alternate Office program that is similar and free. Can I connect remotely to your Dell laptop and install that Office program for you? Please let me know. Thank you.
Or I can provide you the website link you can download and install it.
Please reply at the box below. Thank you.