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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5171
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I have a Dell desk top connected with an HP printer. The

Customer Question

I have a Dell desk top connected with an HP printer. The printer is not letting me print when using Microsoft Office Word. And I have new ink and the black ink isn't printing on anything.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

First, try the following if you are using an inkjet printer.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

If it resolved the black printing issue, we will try printing in Word.

When printing in Word, make sure that you are selecting the correct printer name on the print properties window. Let me know the result.

Thank you.

S H E F I N

Customer: replied 1 year ago.
I did all that you asked me to do and all is good thus far.
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
Would like the problem with Word to be resolved.
Expert:  Shefin replied 1 year ago.

Hi,

When you try printing from Word, click File -> print and it will open a print window. Over there, the printer name will be listed. Can you check it and make sure that it is the correct printer you are using?

Thank you.

S H E F I N

Customer: replied 1 year ago.
How much longer will I have to wait?
Expert:  Shefin replied 1 year ago.

Hi,

When you try printing from Word, click File -> print and it will open a print window. Over there, the printer name will be listed. Can you check it and make sure that it is the correct printer you are using?

Thank you.

S H E F I N

Customer: replied 1 year ago.
When will we continue this online chat?
Expert:  Shefin replied 1 year ago.

Hi,

Are you not able to get my responses?

If you want, I can access your computer remotely and help you resolve the issue while you watch.

Thank you.

S H E F I N

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