How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NewITZone Your Own Question

NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

Cannot use ms office 2010 anymore, reports internal errors

Customer Question

cannot use ms office 2010 anymore, reports internal errors 2503 and 2502 when i open an application, especially akward with outlook where i cannot check emails anymore
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Cody replied 10 months ago.

Do you have the product key still? Do you know if its Office 2010 Standard, Professional... etc?

Customer: replied 10 months ago.
professional and yes i have a product key
Expert:  Cody replied 10 months ago.

User revo uninstaller to delete everything in registry and folders. Then reinstall Office.

https://www.dropbox.com/s/v8ahfiwt0k61905/RevoUninProSetup.exe?dl=0

Customer: replied 10 months ago.
cannot call, roaming too expensive, am in Dubai until tomorrow. I cannot install have no dvd on my notebook
Expert:  Cody replied 10 months ago.

If it's 2010 professional you can download the install files.

Customer: replied 10 months ago.
i will wait until i'm in bangkok where i have an external dvd
Expert:  Cody replied 10 months ago.

ok sounds good

Customer: replied 10 months ago.
i have contacted you because i didn't want a new install of the MS Office, but then i was so desperate in Dubai that i did it and now it is even worse. when i install MS office 10 i get a message without code that there is an error and cannot install. now i only see a complete new installation starting with win 10 and it will take me approx. 2 days to do all this again. also what i don't understand is that you treat me like a member but at the beginning it only asked for a downpayment a couple of $ and no additional charge if it doesn't work! please clarify this on your side
Expert:  Cody replied 10 months ago.

When encountering certain errors, reinstalling is the only option.

Can we setup a remote session to troubleshoot further?

There is a money back guarantee if you're not satisfied, I don't have access to billing but if you contact customer service they can answer the question about money being billed.

Customer: replied 10 months ago.
what are you talking about "i am glad I could help"? You couldn't help! you didn't even look into the matter and I spent the whole weekend to get the notebook working again but I lost a lot of installed data!
Expert:  Cody replied 10 months ago.

I'm not sure what that response is to, I never said that, and I can't help you when you haven't replied back since January 23rd.

Customer: replied 10 months ago.
hi cody
let me explain once more about my problem. I was in Dubai, having meetings and using my notebook was essential. when the problem with ms outlook 2010 started I went into internet to find a solution for the errors 2503 and 2502. there were many tips (also from Microsoft) but time I didn't have and in my situation I saw your internet and thought great maybe they can help. So when I explained my problem all you offered immediately was a reinstallation! I assume that you agree with me that this was no help to me at all! In the past I had problems with AVG or Microsoft and received help using remote program which worked well and most of all fast! No I would not contact you again if I come across a problem like this! BR Roger
Expert:  Cody replied 10 months ago.

ok