Do you have the product key still? Do you know if its Office 2010 Standard, Professional... etc?
User revo uninstaller to delete everything in registry and folders. Then reinstall Office.
If it's 2010 professional you can download the install files.
ok sounds good
When encountering certain errors, reinstalling is the only option.
Can we setup a remote session to troubleshoot further?
There is a money back guarantee if you're not satisfied, I don't have access to billing but if you contact customer service they can answer the question about money being billed.
I'm not sure what that response is to, I never said that, and I can't help you when you haven't replied back since January 23rd.