Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.
Full retail version of office?
If you are on Windows, i can remote in and look. If not we can trouble shoot it here. Either way i need to step away for about 10 minutes and will return. I will submit a request for remote access.