Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Go here to connect me; http://www.justanswer.com/remotedesktop/join.aspx?Session=a4c7bdc4-273f-496c-a119-a891de1bcb9a
I think there is something else going on since it worked for about 1 week then stopped.. and having same issue getting it reinstalled again.
Is doing a refresh an option? It would reinstall the operating system and remove all your programs, however your documents, files, pictures would remain.
Can we do the refresh option? It's not an issue with Office itself, I believe there is something else corrupt in the operating system that is conflicting with the program.
there's no additional charge, the only downside is you would have to reinstall all the programs you have currently installed.
I don't remember seeing anything helpful, it appears to just attempt to install and gets stuck.
to start the refresh process go to the start menu --> settings --> update & security --> recovery --> reset this pc (get started)
then make sure you choose keep my files
Did you do the refresh or just uninstall Office?
we may have to go that route, I can look at it tomorrow sometime if you're free to connect me
yeah, shortly after 6:10pm your time would work