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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I can not open Microsoft Office since the last repair was

Customer Question

I can not open Microsoft Office since the last repair was done on Jan 10 2016. Please let me know if you can help me recover the program without going to System Recovery.
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 10 months ago.
I would like to know why I can't Excell since my last repair request.
Customer: replied 10 months ago.
I can't open Excell
Customer: replied 10 months ago.
Hi Cody. The System Restore you did on my laptop last night didn't resolve my issue with Microsoft Office.
Expert:  Cody replied 10 months ago.

I think there is something else going on since it worked for about 1 week then stopped.. and having same issue getting it reinstalled again.

Is doing a refresh an option? It would reinstall the operating system and remove all your programs, however your documents, files, pictures would remain.

Customer: replied 10 months ago.
The last time I worked on it was Sunday Jan 10 2016 when I composed my time sheet for work. Last night was the first time I tried to open it since then.
Customer: replied 10 months ago.
I downloaded the program from ITT Tech for free in March of last year when I started classes there.
Expert:  Cody replied 10 months ago.

Can we do the refresh option? It's not an issue with Office itself, I believe there is something else corrupt in the operating system that is conflicting with the program.

Customer: replied 10 months ago.
how much will it cost me
Expert:  Cody replied 10 months ago.

there's no additional charge, the only downside is you would have to reinstall all the programs you have currently installed.

Customer: replied 10 months ago.
I considered that last night. There are many programs I have to back-up before I do something that extreme.
Customer: replied 10 months ago.
Will the event viewer show me anything
Expert:  Cody replied 10 months ago.

I don't remember seeing anything helpful, it appears to just attempt to install and gets stuck.

Customer: replied 10 months ago.
I'm backing up my files on a terabyte drive right now
Expert:  Cody replied 10 months ago.

ok

Customer: replied 10 months ago.
97% complete and holding.
Expert:  Cody replied 10 months ago.

k

Customer: replied 10 months ago.
It finished while I fell asleep.
Expert:  Cody replied 10 months ago.

to start the refresh process go to the start menu --> settings --> update & security --> recovery --> reset this pc (get started)

then make sure you choose keep my files

Customer: replied 10 months ago.
Hi Cody. I was able to backup my files. I uninstalled Office and reinstalled as a student. It's having problems installing the registry key. Error 0x80004005 comes up when I try to open Excel or Word.
Expert:  Cody replied 10 months ago.

Did you do the refresh or just uninstall Office?

Customer: replied 10 months ago.
I did not refresh the OS
Expert:  Cody replied 10 months ago.

we may have to go that route, I can look at it tomorrow sometime if you're free to connect me

Customer: replied 10 months ago.
That depends on what time zone you live in. I'm East coast USA.
Customer: replied 10 months ago.
I'm going to bed now. Maybe we can chat tomorrow around 5:30pm my time
Expert:  Cody replied 10 months ago.

yeah, shortly after 6:10pm your time would work