Welcome to Justanswer.com,my name is ***** ***** I will do my best to assist you
Is it the lumosity website in which you are encountering issues accessing the games?
Also, I need to know what internet browser you are using. Internet explorer, chrome, firefox, or safari?
Also I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
if youd like me to call you.
Or, connect to your computer and repair the issue in front of you, on screen. I can.
I will send the offer for that additional service now~
you are welcome to try and contact Luminosity directly. I do not know if they offer real time support, phone support, or any other direct services though.
If you decide that you would like to return and would like help, let me know~