Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
From where did you get Microsoft office? have you purchased it online?
Do you have office product key with you?
S H E F I N
I can contact you by phone. However, can I access your computer remotely, so that I can check it and help you resolvge the issue while you watch?
Are you available now? If no let me know the time that we can contact you by phone.