Hello & Welcome to JustAnswer. May i connect with you remotely to check/troubleshoot this for you directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
There are two ways to continue; 1 is remote for which i sent the request. Remote is an additional service (guaranteed) to have your issue fixed no matter how long it takes. 2 is via the question/answer mode where i will ask you questions and we troubleshoot here by typing (it can take a long time).
We are the initial stages of discussion about how to proceed. Looks like you want to continue here, please tell me which version of Office is it and was there any office variant previously installed? Also how was it purchasedD? Online or Retail?
Please go to www.revouninstaller.com (download the trial version) locate and uninstall all versions of office previously installed, then do a advanced search to remove left over and registry traces. Once done, let me know.
I can only assist remotely or through this chat. You can put up a call request, it will be open to other experts who may be able to call.
We are already chatting.