I just tried to sign into my aol mail account Monday and
I just tried to sign into my aol mail account Monday and it told me my user name or password ***** incorrect. Now I'm not sure what it was and it directed me to create a new one so I did. I didn't realize that I would loose all the mail in the old account. I own a business and need my old account back. Can you please help me? [email protected]
Hi there and welcome
Your old account will still be there, we just need to get you into the right account.
First, are you signing in using via AOL desktop or via your web browser?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.