Hi Jay, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using MS Outlook 2007, 2010 or 2013?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Are you using a web browser like Internet Explorer, to access your emails? Or do you have an email program like Microsoft Outlook?
Thank you for that information.
Can I remotely access your Windows 10 computer so that I can directly check and fix the problem while you watch on your screen?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Ok, I respect your decision over remote access. We can proceed in this chat mode then.
Please do the following:
Please let me know your results so that I can assist you further.
Can you please tell me more about that opening in protected view but not opening? What exactly is the error message that you are getting?
I am very sorry about the confusion. You are contacting us at JustAnswer.com and we are a legitimate technical support company. We are not affiliated with Microsoft or other brands but I can assist you with this issue.
Please check this link:
Our remote access tool is safe and secure and it will be a faster mode of help since I can actually check and fix the issue while you watch. But if you want this chat option, I respect that.
Can you please tell me what type of attachments do you have there? Is it a Word document? Excel file? PDF file?
Like I mentioned, I respect your decision if you do not want remote access and we can still proceed in this chat mode if you still want.
I have procedures ready for you if you want to continue with this question. But if you want to discontinue, I also respect that.
I am sorry if I was not able to help.
Thank you for using our service.