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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Trouble getting a hyperlink field to go to website by double

Customer Question

Trouble getting a hyperlink field to go to website by double clicking on form
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome Tom

In which program are you doing this?

Customer: replied 1 year ago.
Access
Expert:  Richard replied 1 year ago.

Thanks,

Can you upload the program to http://ge.tt

Provide me the download link it gives you, and the form your trying to do this on and I can see the issue and correct it.

Customer: replied 1 year ago.
Are you there?
Expert:  Richard replied 1 year ago.

yes Tom, I am here and I just sent you a message, did you read it?

Customer: replied 1 year ago.
Where did you send it to
Expert:  Richard replied 1 year ago.

ok, not sure if you read the instructions, I will repeat it again.

Can you upload the program to http://ge.tt

Provide me the download link it gives you, and the form your trying to do this on and I can see the issue and correct it.

Customer: replied 1 year ago.
Program is very big (over 72,000 records). Can I upload it to that site?
Expert:  Richard replied 1 year ago.

how big is the file?

Customer: replied 1 year ago.
Did you get it?
Customer: replied 1 year ago.
File is 592,000 KB
Customer: replied 1 year ago.
Can you get on my PC remotely?
Expert:  Richard replied 1 year ago.

No, as you need to give me the Download link as per my instructions Tom....

It seems your missing the instructions? Would it be easier for you if I just connect to your computer and show you how to do this?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
Is there an extra charge for you to remote to my PC?
Expert:  Richard replied 1 year ago.

yes, else please take the time and carefully read my messages so we can resolve this.

Customer: replied 1 year ago.
I did not see any place on the ge/ti site to get a download link.
Expert:  Richard replied 1 year ago.

When you upload the file it will provide you the download link, it tells you it in the top right

Customer: replied 1 year ago.
I tried uploading the file and id said upload failed.
Expert:  Richard replied 1 year ago.

We will continue via this messaging.

What exactly happens when the hyperlink fails for you, how does it go wrong?

Customer: replied 1 year ago.
This is not working out. Can I just cancel?
Expert:  Richard replied 1 year ago.

ok Tom

Customer: replied 1 year ago.
How do I cancel?
Expert:  Richard replied 1 year ago.

you just close the webpage.

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