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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Trouble getting a hyperlink field to go to website by double

Customer Question

Trouble getting a hyperlink field to go to website by double clicking on form
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Richard replied 11 months ago.

Hi there and welcome Tom

In which program are you doing this?

Customer: replied 11 months ago.
Access
Expert:  Richard replied 11 months ago.

Thanks,

Can you upload the program to http://ge.tt

Provide me the download link it gives you, and the form your trying to do this on and I can see the issue and correct it.

Customer: replied 11 months ago.
Are you there?
Expert:  Richard replied 11 months ago.

yes Tom, I am here and I just sent you a message, did you read it?

Customer: replied 11 months ago.
Where did you send it to
Expert:  Richard replied 11 months ago.

ok, not sure if you read the instructions, I will repeat it again.

Can you upload the program to http://ge.tt

Provide me the download link it gives you, and the form your trying to do this on and I can see the issue and correct it.

Customer: replied 11 months ago.
Program is very big (over 72,000 records). Can I upload it to that site?
Expert:  Richard replied 11 months ago.

how big is the file?

Customer: replied 11 months ago.
Did you get it?
Customer: replied 11 months ago.
File is 592,000 KB
Customer: replied 11 months ago.
Can you get on my PC remotely?
Expert:  Richard replied 11 months ago.

No, as you need to give me the Download link as per my instructions Tom....

It seems your missing the instructions? Would it be easier for you if I just connect to your computer and show you how to do this?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
Is there an extra charge for you to remote to my PC?
Expert:  Richard replied 11 months ago.

yes, else please take the time and carefully read my messages so we can resolve this.

Customer: replied 11 months ago.
I did not see any place on the ge/ti site to get a download link.
Expert:  Richard replied 11 months ago.

When you upload the file it will provide you the download link, it tells you it in the top right

Customer: replied 11 months ago.
I tried uploading the file and id said upload failed.
Expert:  Richard replied 11 months ago.

We will continue via this messaging.

What exactly happens when the hyperlink fails for you, how does it go wrong?

Customer: replied 11 months ago.
This is not working out. Can I just cancel?
Expert:  Richard replied 11 months ago.

ok Tom

Customer: replied 11 months ago.
How do I cancel?
Expert:  Richard replied 11 months ago.

you just close the webpage.