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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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When I had some work done on my HP they deleted my icon and

Customer Question

When I had some work done on my HP they deleted my icon for work and I cannot remember my password. My email is***@******.***.I do not have my product key number anymore. This was set up in 2013
Submitted: 11 months ago.
Category: Microsoft Office
Customer: replied 11 months ago.
I do not remember my sign in or security questions
Customer: replied 11 months ago.
my icon was taken off. And I forgot my password.
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 11 months ago.
I am stepping away for about 5 minute
Just forget it. I will go up to the geeks on Monday and have it all fixed. Sorry to bother you
Expert:  Cody replied 11 months ago.

ok

Customer: replied 11 months ago.
Is this going to be a monthly charges/?
Expert:  Cody replied 11 months ago.

You will need to contact customer service, I'm not sure how that all works.