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caraleneK
caraleneK, Office Engineer
Category: Microsoft Office
Satisfied Customers: 574
Experience:  Office assisters to you
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When searching through pictures,auto scroll keeps moving

Customer Question

When searching through pictures,auto scroll keeps moving back to the top
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  caraleneK replied 1 year ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. I need more info to help you what version of windows or Mac do you use ? Waiting your feedback to help you.

Customer: replied 1 year ago.
I am using Windows 10 which I recently downloaded.
Expert:  caraleneK replied 1 year ago.

Thanks for your feedback. Please turn the auto changing taskbar color off and see if it fix your problem.

If this solution worked for you then please don't forget to rate my answer so I am paid for my time

Customer: replied 1 year ago.
My task bar is black and does not change colors
Expert:  caraleneK replied 1 year ago.

Thanks for the feedback ..please also check your desktop background set to change and also had the option enabled Automatically Pick an Accent Color from my Background. If you like I can log on to your machine and help you. Waiting your feedback

Customer: replied 1 year ago.
The problem is with automatic scrolling and has nothing to do with colors.
Expert:  caraleneK replied 1 year ago.

Thanks for the feedback I know the problem is with the automatic scrolling on windows 10 but a lot off time the colors changes or the back ground changes and the window will automatic scroll to the top let see if this works for you.

Method 1: Run hardware and Device troubleshooter

  1. Click on the Start button, and type “Troubleshooting” on the search bar.
  2. Click on troubleshooting, then click on “Hardware and sound”.
  3. Under Hardware and sound, click on “hardware and devices”.
  4. A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Hardware troubleshooter will detect minor issues and try to fix them, automatically.

Method 2: You can try installing the drivers in compatibility mode and check if this helps:

  1. Press the ‘Windows + W’ key on the keyboard.
  2. Type compatibility in the search box and then press enter.
  3. Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.
  4. Select the drivers and install.

Waiting your feedback