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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 36462
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Forgot my password for ***********

Customer Question

Forgot my password ***** ***********
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can you please go to the website below:

https://account.live.com/ResetPassword.aspx

, then there, click on the option "I forgot my password", then click on Next

, then enter your hotmail email address in the first box

, then in the second box, enter the characters as shown on the page

, then click on Next, and follow the instructions there in order to reset your hotmail account password.

- If that does not work, do you have Windows XP, Vista, or 7 or 8 or 10, or Mac computer?

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet -MS Office Tech replied 1 year ago.

To get back to me, please type at the box below, then click on the Reply button at the bottom. Thank you.

Customer: replied 1 year ago.
Cannot open your response when I enter email address does not know it
Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry. Do you have a phone number ending with the two digits 46? If yes, what is the last 4 digits of your phone number? And are you able to receive text messages on your phone?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

When you try my suggestion (scroll up this web page to see my steps), are you stuck at any step?

And do you have Windows XP, Vista, or 7 or 8 or 10, or Mac computer? And/or what's the brand / model of your computer?

To get back to me, please type at the box below, then click on the Reply button at the bottom. Thank you.

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