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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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How do I fix the following; How to resolve 404 Not Found

Customer Question

how do I fix the following; How to resolve 404 Not Found nginx/1.9.8
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to access a particular website link and you got that error on your browser? Or is it your own website that is giving you such error on your browser?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
It happens when I'm trying to view a site and that's the message I get on my browser. This is the same with Chrome, Firefox and Safari
Customer: replied 11 months ago.
I use a mac
Customer: replied 11 months ago.
I see you are microsoft, I hope you can fix this issue which is a Mac
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information. Can you please tell me what exactly is the link that you are trying to visit on your browser so that I can check it from my end? (Example: www.google.com)

Customer: replied 11 months ago.
http://tabithanaylor.com/web-design-and-development/
When I look at this page this is what I see: 404 Not Foundnginx/1.9.8
Customer: replied 11 months ago.
The link I sent has a video on the page and that's where the error message appears
Customer: replied 11 months ago.
See attachment
Expert:  Jess M. replied 11 months ago.

Thank you for the information.

The link that you are trying to visit is actually live, please see my screen shot and the link on my browser:

http://filesxpress.com/d-919583b8

Can you visit the site's Home Page at http://tabithanaylor.com/ ?

Customer: replied 11 months ago.
Not sure what you mean? Yes I can visit http://tabithanaylor.com/
And yes http://filesxpress.com/d-91958 does have the video but I cannot see it when I view the urlhttp://tabithanaylor.com/web-design-and-development/
Customer: replied 11 months ago.
How is it going?
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information.

Do you have another web browser installed there like Chrome or Firefox? If yes, please try to use those browsers to access the link and see if the 404 error is gone.

Customer: replied 11 months ago.
As mentioned I've had the same issue with Chrome, Firefox and Safari
Expert:  Jess M. replied 11 months ago.

Thank you for that confirmation.

I checked the link again and the embedded video there is a Youtube video. Can you watch Youtube videos on your Mac or not?

Please check this link -- this is the actual video embedded in the link where 404 is showing:

https://www.youtube.com/watch?v=2re-OEdIdBc

Please let me know your results so that I can assist you further.

Best regards,

Jess

Customer: replied 11 months ago.
Hey Jess, Unhappy with your response. This has not helped me at all. You have not resolved the problem. Telling me to go view the video on YouTube is NOT A SOLUTION! I will be requesting a refund immediately.
Expert:  Jess M. replied 11 months ago.

Hi, I am very sorry about your issues, we are just testing and troubleshooting if the problem is with the embedded video and we are not done yet.

Were you able to view the video using the link I gave you? If yes, please let me know so that we can proceed to fixing the problem.

Expert:  Jess M. replied 11 months ago.

How is it going? Were you able to view the youtube video using the youtube link I gave you? Please let me know so that we can start fixing your browser issues.

Customer: replied 11 months ago.
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