I'm sorry about the issue. Is there any error or message?
- Have you tried to uninstall Microsoft Office... in Control Panel: Click on Start -> Control Panel -> Programs / Programs and Features (or Add/Remove programs)?
; (another way to open Control Panel is to press at the same time the two keys Windows and R on the keyboard, then type control then click OK.)
- If that does not work, please download and install the free version of Revo Uninstaller program at the website below:
, then open the Revo Uninstaller program, then select the item Microsoft Office... in it, then click on Yes to confirm, then select Advanced... option when prompted
, then continue following the instructions, and select all whenever prompted and delete.
Please reply at the box below to continue troubleshooting. Thank you.