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Category: Microsoft Office
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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I'm trying to renew my Microsoft Office subscription but

Customer Question

I'm trying to renew my Microsoft Office subscription but since I never use my Microsoft account I can't remember my password. When I tried with what I thought was my Microsoft account name and password ***** response I received is that one or the other was invalid. It also stated that I could renew more easily if I had a Smart Card which I don't. As well as I can remember I think my account name is [email protected]
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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