Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using 2 versions of MS Excel in your laptop? Excel 2010 and Excel 2016?
Please let me know by replying to me here so that I can help you further.
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Can I remotely access your problem computer (excel) so that I can directly check and fix the issues while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for writing back and I respect your decision about remote access.
Since you do not want the remote option, please allow me to just provide you with the steps for you to follow.
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