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Dustin
Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 12830
Experience:  Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn. Worked in The US Army as A Network Switching Systems Operator/Controller .
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I've lost the ability to send email on my pc, but I can send

Customer Question

I've lost the ability to send email on my pc, but I can send them on my phone, I receive mail on pc, but can't send out. it tell's me that it doesn't recognize password ***** I changed password ***** will not respond , but phone does
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
OX X El Capitan
Expert:  Dustin replied 1 year ago.

Thank you.. and what mail program are you using when you have this issue.

mac mail, Outlook, thunderbird, etc ?

Customer: replied 1 year ago.
Windows live, and it's OS X elcapitan
Expert:  Dustin replied 1 year ago.

When you say windows live.. Do you mean t hat you open up safari, firefox or google chrome.

And then go to live.com or outlook.com and then sign in there? Please verify how you access your email exactly.. thank you.

Dustin S.

Customer: replied 1 year ago.
I go to safari to home msn then to Windows live
Expert:  Dustin replied 1 year ago.

Thank you..

lets try these repairs first.. Start with this repair.

Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.

On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .

Once it says permissions repair complete.. let work on safari next.

Lets clear safaris cache and cookies. Heres how https://kb.wisc.edu/page.php?id=45060

Let me know if these steps work, or if you encounter issues carrying them out.. Thank you.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
i'll let you know
Expert:  Dustin replied 1 year ago.

thanks..

Ill be here.. Though taking a lunch break soon~

D.S

Customer: replied 1 year ago.
I can't do what u ask of me.STOP this session, I don't want it
Expert:  Dustin replied 1 year ago.

If you would prefer, we can speak over the phone.

Or I can connect to your mac from here, and carry out the repairs myself.

Let me know if youd still like help, and want to try either support option.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
I just realized that I don't go to email through safari l just click on the email logo
Expert:  Dustin replied 1 year ago.

Hello, my apologies for the delay in getting back to you.

I was away from work yesterday for the holiday, and Ive only got a small window today that I will be able to reply.

Your email logo, is it a orange / yellow letter O .. Or is it a mail stamp?

Once you let me know which mail program you are using by describing the icon, I will be able to assist you with repairing the problem. ( Though most likely I wont be able to respond till tomorrow)

Merry Christmas!

Dustin S.