Hi there and welcome
We just need to get you signed into the correct account.
First, sign out of this new account by clicking the down arrow in the top right and click Log Out.
then enter the correct email address and password ***** your account to sign into the correct account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Thats no problem at all, as I mentioned its Optional, else do the instruction I gave you please and let me know the results.