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caraleneK
caraleneK, Office Engineer
Category: Microsoft Office
Satisfied Customers: 574
Experience:  Office assisters to you
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After changing my password because I had been hacked, my

Customer Question

After changing my password ***** I had been hacked, my yahoo incoming and outgoing email is going directly into my trash. I cannot receive or send email.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  caraleneK replied 1 year ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you.

To start can I please ask you to look at you mail filters

  1. Mouse over the Settings Menu icon | select Settings.
  2. Click Filters.
  3. Click a filter's name to select it.
  4. Click Edit and look for the following problems:
    • Filters set to "Does not contain."
      - For example, this filter will send many emails to the Trash folder: "If the sender does not contain 'Yahoo', move the message to Trash."
    • Are any of the filters very broad?
      -
      For example, this filter will send many emails to the Trash folder: "If the subject contains "and', move the message to Trash."
    • Are any of the filters set to move all emails to Trash?
      - For example, this filter will send all emails to the Trash folder: "If the recipient contains (your Yahoo Mail address), move the message to Trash."

Waiting your feedback

Expert:  caraleneK replied 1 year ago.

Hello , hope you well I just follow up see if you need more help. Please let me know or rate the service

Expert:  caraleneK replied 1 year ago.

Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.

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