How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31124
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

I have purchased a copy of Office 2016 Home& Business. when

Customer Question

I have purchased a copy of Office 2016 Home& Business. when i go the Office setup on the net after entering the product key it tells me to enter my account details of E/M address and a password. I do not have an account so I am required to open an account. It will not accept my E/M address and advises me the "This E/M is part of a reserved domain. Please enter a different address."
When I try to get support it requires me to have an account or to open one. I going around in circles.
I do not have another E/M address and no desire to get one.
What can I do? Greg Wood (Australia) E/M***@******.***.
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Richard replied 11 months ago.

Hi there and welcome Greg

you need to create a new account, so you enter in just the part before the @ symbol and select outlook.com

You cannot use your own email address.

Create one and it will allow you to complete it.

Let me know how you go please.

Expert:  Richard replied 11 months ago.

thanks

Customer: replied 11 months ago.
I just make one up? Thanks Richard
Expert:  Richard replied 11 months ago.

yes, as your creating a new account Greg, so anything before the outlook.com thats not been used (it will tell you if it has)

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you