Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8, or 10?
What version of MS Office PowerPoint are you using: 2003, 2007, 2010, or 2013?
Lastly, is this happening with a particular file only? Or in ALL of your old and new presentation files?Please let me know by replying to me here so that I can help you further.
Hi, thank you for writing back with that information. Please do the following step:
Please let me know your results so that I can assist you further.