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I am very sorry about your issues. Please try to do these:
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Hi Karen, thank you for writing back with that information.
Since you originally setup the document as 18x24, all objects there originally fit that document size as well. Now, when you changed the size to 11x17, the document will SHRINK but unfortunately, the objects (text, images and other data on the pages) DOES NOT automatically re-size with the document.
In this case, you need to manually change and resize the objects in your publication to fit the new publication size.
There are several ways to do this but this is really tedious especially if you have already a lot of objects in your publication layout. Here are your options:
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