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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I purchased Microsoft Office 2010 on January 9, 2013. I had

Customer Question

I purchased Microsoft Office 2010 on January 9, 2013. I had it installed. My computer screen is cracked so I bought a new computer that I am trying to activate it on but it will not accept my activation code #4H9M9-QGY8P-Q3KB7-Y4377-7JHYX. My ID# ***** ***** My previous computer was running Windows 10 as is my new one. Can you help me or tell me where to go?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jess M. replied 1 year ago.

Hi Danica, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What exactly is the error message that you are getting when activation fails? Is it saying that the the key was invalid?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
error message oxcoo4f050
Expert:  Jess M. replied 1 year ago.

Is it saying that the product key is invalid?

Customer: replied 1 year ago.
I know that but why, I have been using it for 2 years and it is installed on my computer.
Customer: replied 1 year ago.
I have to go and it does not sound like you can help me.
Customer: replied 1 year ago.
I stopped the $32 dollar charge, I am not happy with this service
Expert:  Jess M. replied 1 year ago.

Hi,

Thank you for writing back and I am very sorry about the persisting issue. I can help you with this if you allow me to but this can take some time and I may need to remotely access your computer to fix the problem.

If you want to continue with this question, please let me know.

Thank you.

Best regards,

Jess