I'm sorry about the issue. Do you have windows 8 or 10? Is it a new computer?
Please try the following fix:
- On another working Windows or Mac computer (or tablet or smartphone), please go to the website below:
, then there, select the forgot password ***** then Next
, then enter the email address that is showing on the problematic computer
, then continue follow the instructions there in order to reset the Microsoft account password, then try it on the problematic computer.
; if it does not work, I will provide another solution.
Please reply at the box below to continue troubleshooting. Thank you.