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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35232
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I need to recover my microsoft passwbord

Customer Question

I need to recover my microsoft passwbord
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have windows 8 or 10? Is it a new computer?

Please try the following fix:

- On another working Windows or Mac computer (or tablet or smartphone), please go to the website below:

https://account.live.com/ResetPassword.aspx

, then there, select the forgot password ***** then Next

, then enter the email address that is showing on the problematic computer

, then continue follow the instructions there in order to reset the Microsoft account password, then try it on the problematic computer.

; if it does not work, I will provide another solution.

Please reply at the box below to continue troubleshooting. Thank you.