Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Which program or software is this happening? Is it is Microsoft Word? MS Publisher? Quark Express?
Also, are you using a Windows computer? or a Mac?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Please try these steps:
Thank you for writing back with that information. Can you please check your computer language settings? You can find it at the bottom right corner of the screen. Is it set to US EN or UK?
Also, can I remotely access your computer so that I can directly check and fix the problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for writing back with that information. I am glad that your problem is now fixed. Was it fixed by setting your computer language to US English or UK English?
Thank you for using our service.