Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
So I can make sure I give you the correct instructions, I need to ask you a few questions first. When you are accessing AOL, are you using a windows computer, or a mac?
Also, what browser do you use. Internet explorer, The new windows 10 edge browser, firefox, google chrome, or Safari?
Thank you in advance for your response.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.