Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me where did you buy your MS Office product?
Also, is it MS Office 2007? 2010? 2013? or 2016?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Unfortunately, I do not provide phone support. I only provide online chat support like what we are doing now, and remote access support which is better than a phone call since I can actually check your computer and fix the issue while you watch.
Do you want to do remote access instead?
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
I have already sent you the formal offer for remote access. Please accept it so that we can initiate the remote session.
Like I mentioned earlier, I do not provide phone support. Since you really want a phone support, please allow me to opt out so that other experts who offer phone support can help you further. You will be notified when other expert joins you here.
Hello! My name is*****
Please check the exact version of the the Office suite installed on your computer. To do that, you can open any Office program, such as Word. Click on File and then click on Help. Let me what it says there.
Do you still require assistance with this issue?
Let me know,IT Miro
Let me know if you were able to receive my messages.