Hi there and welcome Bill
Please do not shoot the messenger but if they have indicated they will not reset the counter due to a lack of support, then the only legal option would be to purchase it again sorry, there is no "legal" way to bypass this sorry.
It is not right and I can sympathies with this, but its a policy Microsoft have in place.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Your welcome Bill
If you need anything else from me, please let me know
And please remember the service rating via one of the stars at the top of the screen then submit.